Privacy policy.

Effective Date: May 1, 2026
Last Updated: May 1, 2026

1. Introduction

Hydrastone Inc. (“Hydrastone,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information we collect, use, and disclose in the course of our business activities. This Privacy Policy explains how we handle personal information collected through our website, including when you contact us, request information, request an inspection quote, or otherwise interact with us online. Under Canadian privacy law, organizations must identify reasonable purposes for collecting personal information and obtain meaningful consent for its collection, use, and disclosure.

2. What Personal Information We Collect

Depending on how you interact with our website, we may collect:

  • your name

  • company name

  • job title

  • email address

  • phone number

  • property or project information you choose to provide

  • province, city, or address related to a property inquiry

  • any files, photos, or documents you submit

  • records of your communications with us

  • technical information such as IP address, browser type, device information, referring pages, and website usage data collected through cookies or analytics tools. Canadian guidance recognizes that IP addresses can constitute personal information, particularly when combined with other collected data.

3. How We Collect Information

We collect personal information directly from you when you fill out a form, call us, email us, request an inspection quote, subscribe to receive updates, or otherwise communicate with us. We may also collect limited technical information automatically through cookies, server logs, and analytics technologies when you use our website. Under PIPEDA, consent must be meaningful, which means users should understand what is being collected, why, and with what consequences.

4. Why We Collect and Use Personal Information

We may use personal information to:

  • respond to your inquiries

  • provide quotes, consultations, inspections, and related services

  • communicate with you about your project, property, or request

  • improve our website, services, and customer experience

  • maintain business records

  • detect, prevent, or investigate fraud, misuse, or security incidents

  • comply with legal, regulatory, insurance, or contractual requirements

  • send you updates, insights, newsletters, or marketing communications where permitted by law or where you have provided the required consent. PIPEDA requires organizations to collect, use, and disclose personal information only for stated and reasonable purposes, and CASL generally requires consent before sending commercial electronic messages.

5. Consent

By providing us with your personal information, submitting a form on our website, or otherwise interacting with us, you consent to our collection, use, and disclosure of your information as described in this Privacy Policy, subject to applicable law. Where required, we will seek express consent. In some circumstances, consent may be implied, depending on the nature of your request and the information involved. You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. Canadian privacy guidance states consent must be meaningful, and CASL distinguishes between express and implied consent for commercial electronic messages.

6. Marketing Emails and Electronic Communications

If you consent, or where otherwise permitted by law, we may send you emails about Hydrastone’s services, industry insights, updates, and other commercial information. Our commercial electronic messages will include our identification information and an unsubscribe mechanism, as required by CASL. You may unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us using the contact information below. CASL’s general requirements for commercial electronic messages are consent, sender identification, and an unsubscribe mechanism.

7. Cookies and Analytics

Our website may use cookies, pixels, analytics tools, and similar technologies to understand how visitors use the site, improve performance, remember preferences, and support marketing or advertising activities. You can usually control cookies through your browser settings. Disabling cookies may affect how parts of the website function. Where required by applicable law, we will obtain consent before using non-essential cookies or similar technologies. Technical website data can be personal information where it can be linked to an identifiable individual.

8. When We Share Information

We do not sell personal information. We may share personal information with:

  • service providers who help us operate our website, CRM, email, analytics, hosting, or other business systems

  • professional advisors such as legal, accounting, or insurance advisors

  • regulators, courts, law enforcement, or other parties where required or permitted by law

  • a purchaser, investor, lender, or successor entity in connection with a proposed or completed business transaction, subject to appropriate safeguards. PIPEDA sets rules for organizations’ handling of personal information in the course of commercial activity and expects appropriate accountability for third-party processing.

9. Cross-Border Processing

Some of our service providers may store or process personal information outside your province or outside Canada. When this occurs, personal information may be subject to the laws of the jurisdiction where it is processed. We take reasonable steps to ensure service providers protect personal information appropriately. The OPC’s business guidance addresses accountability and the need for appropriate safeguards when organizations use third-party processors.

10. Safeguards

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification. However, no website, transmission, or storage system can be guaranteed to be completely secure. Canadian privacy law expects organizations to protect personal information with security safeguards appropriate to the sensitivity of the information.

11. Retention

We retain personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, to respond to your requests, maintain our records, meet legal and regulatory requirements, and enforce our agreements. The OPC’s business guidance under PIPEDA addresses retention as part of organizations’ responsibilities for handling personal information.

12. Access, Correction, and Your Privacy Rights

Subject to applicable law, you may request access to the personal information we hold about you and request corrections if it is inaccurate or incomplete. To make a request, contact us using the information below. Under PIPEDA, organizations generally must provide access to personal information at free or minimal cost within 30 days, subject to limited exceptions.

13. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing personal information to them.

14. Children’s Privacy

Our website is intended for business and professional audiences and is not directed to children. We do not knowingly collect personal information from children through the website.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised version on this page and update the “Last Updated” date. Where required by law, we will take additional steps to notify you of material changes. Privacy guidance emphasizes clear, understandable notice and meaningful consent when practices change in a material way.

16. Contact Us

If you have questions about this Privacy Policy, would like to withdraw consent, unsubscribe from communications, request access to your personal information, or make a privacy complaint, please contact:

Hydrastone Inc.
3-304 Stone Rd West, Unit 531
Guelph, ON., N1G 4W4
1 (888) 321-8265
info@hydrastone.com
Attention: Privacy Officer / Privacy Contact